Codelash Field CRM is sold as an annual subscription. Fees are non-refundable once paid, so start with the free trial. You can cancel at any time, and your plan then stops at the end of the year you've paid for. Payments charged twice or in error are always refunded.
1. In short
- Free trial first. Try Field CRM free for 5 days, with no card needed, before you pay anything.
- No refunds on plan fees. Once an annual fee is paid, it is not refunded, in full or in part.
- Cancel any time. Cancelling stops the next renewal. You keep access until the paid year ends.
- Payment errors are refunded in full. A duplicate payment or a wrong amount goes back to you.
2. Try it before you pay
Because fees are non-refundable, we want you to be sure first. Start a 5-day free trial at codelash.com/field_crm and use Field CRM with your own team: you sign in with Google, and no card is needed. You can also book a free demo, or ask us anything on WhatsApp at +91 90167 66703 before you buy.
3. Refunds
Annual plan fees for Standard, Advance and custom plans are non-refundable once paid. This includes when:
- you cancel part-way through the year;
- your team uses fewer users than the plan allows;
- you stop using Field CRM, or don't start using it;
- a renewal is paid and you cancel afterwards.
Moving up from Standard to Advance during a term is also non-refundable. Moving down from Advance to Standard takes effect from your next renewal, and the difference is not refunded.
4. Payment errors
If you are charged twice for the same invoice, charged more than the invoiced amount, or money leaves your account for a payment that failed, email [email protected] with the payment details. Once we confirm the error, we refund the extra amount in full to the original payment method within 7 working days. Your bank may take a few more days to show it.
If Codelash stops offering Field CRM, or ends your subscription when you are not at fault, we refund the unused part of your annual fee, pro rata.
5. How to cancel
- Email [email protected] from your account admin's address, or message us on WhatsApp at +91 90167 66703, with your company name.
- Do this before your renewal date to avoid being billed for the next year. We remind your admin before each renewal.
- We confirm the cancellation in writing, with the date your access ends.
6. After you cancel
Your team keeps full access until the end of the paid year. After that, the account is closed. You can ask for a copy of your data for up to 30 days after access ends, after which we delete it, except records the law requires us to keep.
7. Cancellation by Codelash
We may end a subscription if fees are unpaid after a reminder, or if our terms & conditions are seriously breached. No refund is due in those cases.
8. Contact
Codelash
401, Chandrakala Tower, IG Marg, Near Bhavans School, Manjalpur
Vadodara – 390004, Gujarat
India
Email: [email protected]
Phone and WhatsApp: +91 90167 66703